SERVICE CONTRACT

Bookings

  • It is the responsibility of the client to provide all the necessary information required on the booking form at the time of booking and to ensure that this is true and correct. This includes but is not limited to, informing DFW Pajama Club of where the equipment will be installed including the floor level, and the proximity to parking. Should DFW Pajama Club be required to carry the equipment up or down steps, the client must inform DFW Pajama Club at the time of booking. This will enable DFW Pajama Club to plan the delivery and installation of the rented equipment
  • Where the client has withheld relevant information from DFW Pajama Club, which affects the delivery of the equipment, DFW Pajama Club reserves the right to refuse the delivery and installation. 

2. Client

  • It is the responsibility of the person(s) hiring the equipment  to ensure that all reasonable steps are taken to avoid injury or prevent damage of the rented equipment.
  • It is the client’s responsibility to ensure that all of the equipment maintains its original condition for collection the next day. Any damage or lost items will be charged. The client has the right to look at equipment before we leave and let us know of any damages prior to our departure. The client will not be responsible for any damage caused during the installation by a member of staff of DFW Pajama Club.

3. Prices, Deposits & Payments

  • All prices are subject to change, however prices quoted at the time of booking will be honored.
  • A non-refundable deposit of $50 is required at the time of booking to secure your event date. Deposits can be paid by PayPal or bank transfer. We also require a fully refundable security deposit of $50 for teepees and hire props, or $100 security deposit for the bell tent which will be refunded within 7 days of the party end time providing there is no damage or loss to any of the equipment.
  • The remaining balance based on the number of tents required and any extras, is to be paid in full 7 days prior to the event date so that we have cleared funds in our bank account prior to delivery of the goods. Payments not made within this time frame will result in the cancellation of your event with no exception.

  • 4. Cancellations

  • DFW Pajama Club requires 14 days notice prior to the date of the party for cancellations. No refunds will be given to cancellations made within 14 days of the party. The $50 deposit to secure the date at the time of booking is non refundable. 
  • If a client would like to change the date of a party a minimum of 14 days notice is required.

5. Equipment

  • All rented equipment remains the property of DFW Pajama Club at all times. 
  • Any damages or stains to tents, bedding or any other hire equipment will result in the holding of the $50 security deposit. Should this not cover the cost of cleaning, or replacement, additional charges will be invoiced to the client to cover these. 
  • Any damage to equipment caused by neglect, misuse, loss or failure to follow instructions provided, will deem the client liable for full repair or replacement costs in addition to any loss of business. The security deposit will be held in full or as part payment and any additional costs will be invoiced to the client.
  • All sizes quoted are approximate.
  • DFW Pajama Club reserves the right to substitute rented equipment with that of a similar value and type without notice in the event of previous loss or damage.
  • Equipment shall be used only for the intended rented purposes.  Climbing or hanging on to the tents is dangerous and MUST NOT be allowed.
  • It is the responsibility of the client to ensure duty of care and supervise children at all times with the rented equipment. 
  • DFW Pajama Club recommends our services for children of the age of 6 and over. It is the responsibility of the client to ensure that any children below the age of 6 are supervised at all times while using the equipment. Children under the age of 6 must not be left overnight in the rented equipment unsupervised. 
  • Smoking is strictly prohibited for fire hazard and to prevent cigarette smoke odor on the tents and equipment. If this is ignored and the equipment is returned having been in a smoke environment, the security deposit of $50 will not be refunded and will be used to clean or replace the equipment as  necessary.
  • All shoes and sharp objects should be removed prior to use of the equipment.
  • DFW Pajama Club asks the client to refrain from allowing pets on or in any of the equipment. Should the equipment require extensive cleaning due to pet hair, part or all of the security deposit will be held to cover the cost of cleaning. 
  • To avoid stains that we cannot remove, DFW Pajama Club ask the following: 
  • Any nail polish recently applied must be completely dry before entering the equipment. It is the responsibility of the client to ensure this. 
  • No food or drink is to be consumed on or near the equipment
  • If children are wearing any makeup, we ask that this is fully removed before snuggling up in bed.
  • No fabric pens are to be used in other around the equipment
  • No pens, paints, crayons or markers are to be used in around the equipment
  • No glow sticks are used in or around the equipment. 

6. Delivery, Installation, Site locations, Facilities and Conduct

  • All equipment is delivered, assembled and styled by DFW Pajama Club and included in our prices within a 10 mile radius of 76137. If the client lives outside of this 10 mile radius, a quotation cost for delivery will be provided.
  • DFW Pajama Club will ensure that all equipment is safe and working prior to installation at the event.
  • In the event of traffic, or any other uncontrollable circumstances preventing us from delivery of the equipment at the agreed set up time, DFW Pajama Club will be limited to a refund of any monies paid in relation to the contracted event or a pro rated reduction fee in the rental fee in the event of a delayed start. No further compensation will be paid.
  • It is the responsibility of the client to check that they have adequate room for the required tents and suitable access and parking for delivery and installation of the equipment. 
  • The equipment must be installed in the client’s house on the ground floor. Should the client wish to hold the party upstairs or in an external building, they should inform DFW Pajama Club at the time of booking, with all the relevant information including but not limited to the floor level and the proximity to available parking for DFW Pajama Club. In such an event, this may incur an additional charge which will be quoted at the time of booking. 
  • The client must ensure that the party area is clean and safe ready for the installation of the equipment. If the area isn’t deemed clean this may result in part or all of the security deposit being held.
  • The client must ensure that the space is cleared prior to our arrival. DFW Pajama Club will not be responsible for moving the client’s furniture or belongings in order to make room for the equipment. If DFW Pajama Club has to wait for the area to be cleared on arrival, this will result in a charge of $1 per minute that DFW Pajama Club is kept waiting, which will be deducted from the security deposit.  
  • DFW Pajama Club reserves the right to refuse delivery and installation should the venue or site be deemed unsuitable. In this case the full rental fee will be due and non returnable. The security deposit of $50 will be refunded to the client. 
  • Once the equipment has been installed the client agrees to not move or tamper with any of the equipment.
  • All equipment must remain inside the home at all times.
  • It will take between 60 – 120 minutes for DFW Pajama Club to install the rented equipment. We ask that during the installation, the area is kept free of distractions, so as to not delay the installation process. 
  • DFW Pajama Club reserves the right to remove equipment should they feel that the customers conduct or use of the equipment be dangerous to themselves, anyone using the equipment or the safety of the rented equipment. In all such cases, the equipment will be removed and no refunds will be given. 
  • At no time will any level of abuse be tolerated towards DFW Pajama Club staff.
  • DFW Pajama Club will return the next day, at the agreed time, to dismantle and remove the Rented equipment.  A tour around the tents and items will be done prior to breakdown. Any delay in access to the rented equipment will result in a $10 charge per 15 minutes over the arranged time. Charges will be rounded up to the nearest 15 minutes delay.